A Client has not received a pre-invoice or a VAT invoice

Remember that you can download both a pre-invoice and a VAT invoice from your account (My account → My deals → specific deal) and send them to the Client on your own.

E-mails from Useme are sometimes directed to the spam folder or bounced. To facilitate your operation in the service, ask a Client to add Useme to spam exceptions and, if they use a dedicated mail server, ask the e-mail provider to make Useme as an exception so we aren't reject and blocked.