Account and profile - troubleshooting

You will learn the following details in this article :

1. What to do when you cannot log in
2. What to do if the account has been blocked
3. What to do if you don't receive emails from Useme
4. How to delete an account in Useme

1. What to do if you cannot log in

First, please check if you use the same email address and password during creating the account.
If you still have this problem, maybe you haven’t activated your account?

Do not worry, we will help you with that.
Click the “Forget my password” button and you will receive a link to activate your account or change your password.

Hint: Oops… There is a possibility that your accounts may be blocked! Please check if you receive an email about this matter from us.

If you still cannot access your account, please send us an email at info@useme.com.

2. What to do if the account has been blocked

Our system probably detected some abusive behaviors or violations of our terms and conditions.
For sure we had informed you about the reasons for taking these steps, please check your mailbox and spam folder.

3. What to do if don't receive e-mails from Useme

If you still cannot find any message from us even in the spam folder. Contact your e-mail service provider and ask them to mark the domain “useme.com” as an expectation so the email will not be blocked or rejected.

4. How to delete an account in Useme