We mark the contracts’ statuses in Useme to make it easier for you to navigate the process. A contract in Useme can have the following status:
That’s the deal's status, where the client chose the offer, but we didn’t send the deposit request yet.
deposit request sent
It means the client chose the offer, and we sent the deposit request, but the client didn’t pay yet.
In the deals that started from Useme Marketplace, ongoing status means that either:
- We’re waiting for the client’s deposit payment or that they already paid and the deal started. If that’s the case, you will see the payment deadline next to the deposit request.
- The client paid, the deal started, and your time to do the work is ticking.
In invoices issued by freelancers and contracts signed online, the ongoing status means that the client paid the deposit and the deal started. Your time to do the work is ticking.
The deal is closed when the client accepts the work uploaded in Useme, and soon we will send you the payout.
If you’re invoicing the client for a finished job, the deals have a closed status if the client paid the deposit.
Only the invoices issued by a freelancer get an expired status. It means the client didn’t pay the deposit on time.
In a disputed deal, the client didn’t accept the uploaded work. Contact the client for the list of corrections.
severed by Freelancer
It means that you didn’t upload the work within the deadline. Contact the client and ask if you can continue and when would be the final deadline. Useme administration will contact you.
severed by Employer
It means the client didn’t pay the deposit for the deal that started from Useme Marketplace.
closed by administration
The deal had errors, and we had to close it. We informed you about the details in a separate email.