Deposit payment confirmation
You will get confirmation that the client paid the deposit. We email both parties when we register the payment on our account. The client receives an invoice, and the freelancer gets the information so they can start working.
If you uploaded the work in the Invoice a client path, the payment means confirmation and acceptance. We will make sure to message you about the payout.
The client didn't put the correct transfer reference. Will Useme still get the payment?
If the client puts the correct deposit number/token number in the transfer title field, our system will match it with the right deal.
If the client makes a mistake, we can still match the bank transfer manually once the money is in our account. We need to have the deal title or username to do it. If we can't match the payment to any deal, we will return it to the sender.
The client didn't pay the invoice you issued
Unfortunately, we are not able to help with this. The contract starts when the client pays the deposit. Until then, Useme is not legally a side of the deal. If you have signed a contract outside of Useme, you can seek your rights by civil proceedings.
To avoid this situation next time, choose the Sign a contract path in Useme. This way, the freelancer doesn't start working until the client pays the deposit. We keep the work and money safe.
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