Did you and the freelancer decide to divide the workflow into separate stages and you made an advance payment for one of the stages?
Unfortunately, it's non-refundable. We won't be able to accept your complaint after you've sent the agreed fee.
To avoid this situation in the future, please use the uSafe transaction system.
The protection secures both sides. If the freelancer does not complete the work within the agreed deadline, we will refund the money and send a corrected invoice.