If you settle the contract in Useme with milestones, the first stage is for covering the fee for the first stage. The fee is non-refundable. Unfortunately, we cannot accept the complaint after sending the first stage payment.
To avoid this situation in the future, please use the uSafe transaction system. The protection protects both sides. If the freelancer does not complete the work within the agreed deadline, we will refund the money and send a correcting invoice. You can read more about uSafe here.