The first stage of the milestones is to cover the fee for the first stage. The fee is non-refundable. Unfortunately, we cannot accept the complaint after sending it.
To avoid this situation in the future, please use the uSafe transaction system. The protection secures both sides. If the freelancer does not complete the work within the agreed deadline, we will refund the money and send a corrected invoice. You can read more about uSafe here.