If you and the freelancer decide to spread the deal in separate stages and you pay the fee, it's, unfortunately, non-refundable. We won't be able to accept the complaint after you've sent the agreed fee.
To avoid this situation in the future, please use the uSafe transaction system. The protection secures both sides. If the freelancer does not complete the work within the agreed deadline, we will refund the money and send a corrected invoice. You can read more about uSafe here.
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