How to file a complaint

How to file a complaint against a freelancer

To file a complaint against a freelancer:

1. Go to their profile page on Useme.
2. Scroll down and click “File complaint” in the bottom-right corner. You’ll be redirected to a form where you’ll have to write a reason for the complaint.
3. Describe the situation thoroughly.

How to file a complaint against an employer

To file a complaint against a freelancer, contact us directly via phone or contact form.

Consequences of filing a complaint

We always respond to complaints and contact the user who filed it.

Complaints are handled by our Customer Service specialists. We take the time to fully understand every situation and deliver the best possible outcome for our users.

The consequences of filing a complaint against another user (e.e.g, blocking the account, payment collection, refund, warning) depend on a case. We approach each one individually.

How to avoid complaints – Useme guidelines

Here are some tips to ensure a positive experience for both you and your freelancer/client on Useme:

• Read thoroughly the Useme website regulations. If you have any questions before making a transaction via Useme, contact us for clarification.
• Be respectful. Even when disagreeing, don’t use harsh language or threats.
• Pay attention to provided information. Always read emails and website carefully. Think about the consequences before accepting a job from a client or and offer from a freelancer.
• Personalize your communication. Write unique offers for each user you contact. Sending generic messages can be seen as spam and may lead to blocking your account.
• Stick to Useme. Keep all communication with your freelancer/client on Useme. We can't be responsible for agreements made outside of our platform.
• Protect your information. Don't share personal details in private messages.
• Don’t transfer work files or money outside Useme. Follow our email instructions to secure your transaction.

By following these tips, you'll create a safe and productive environment for yourself and others on Useme.